Meet Our Staff


Teri Francis – President
Teri is the owner of Certified Training Institute. She has a marketing and business degree from Northwestern Michigan College and uses all of her skills and education in creating new courses and opportunities for builders and contractors.

Josh Francis – Vice President
Josh primarily focuses on business development and curriculum growth. He works with partner universities, industry professionals, and subject matter experts to expand our offerings and maintain our standard of high-quality online training. Along with his growth focus, he also works hand in hand with our marketing and software development teams making sure our brand representation and user experience are the best they can be. 

Kaylee Verhoeven - Student Services Representative & Real Estate Expert
Kaylee is one of the charismatic Student Services Representative that you will speak to if you call in with questions on products, services, information on licensing requirements and suggestions for course selections.

Cassie Estelle - Student Services Representative & Plumbing Expert
Cassie is a friendly voice you'll hear when you call our offices. Aside from providing industry expertise, Cassie is an essential to finding new courses and instructors for our plumbing school.

James Shomin - Outreach & Student Services Coordinator
James guides and supports the Student Services Team and assists students with unique needs or requests. He also reaches out to businesses, associations, and organizations with specifics educational needs.

Ellen Musser-Executive Office Administrator & Contractor Expert
Ellen is our office encyclopedia, in charge of keeping everything running smoothly. You may hear her friendly voice when you call the school. Ellen handles the licensing research for both Builders and Architects programs and works with the appropriate state agencies to get our courses approved for continuing education credit. 

Andrea Lindell - Student Relations Development
Andrea is here to make sure your career stays on track. She can help you determine which license is the best fit for you and ensure that you have the correct training to meet your state's requirements.

Heather Eageler - Administration & Submissions Specialist
Heather is the person who submits your course results to your State licensing division when necessary. She’s also answers the phone when you call, helps professionals through the licensing process, answers your emails, and ships your book orders.

Zach Francis – Tech Support/Videographer & Contractor Expert
Zach is a “Jack-of-all-trades” here at Builders License Training Institute. Not only does he serve as “Camera Man” for our instructional videos, but he also edits and uploads them for student use. He also serves as our Technical Support person. If you need assistance with your online courses, just call Zach

Cheryl Shomler - Accounts Executive
Cheryl is a woman of many talents. She manages our Record Keeping, Accounting and payroll as well as EPA Reporting. She is also responsible for adding products and courses to our web sites and assists us with a variety of assignments, both at home and in the office.  

Jenny MacDowell - Education Coordinator
Jenny performs a wide variety of responsibilities, from analyzing training needs to managing day-to-day course logistics and online course content. Her experience involves instructional design, web-based course development, eLearning, adult learning theory and interactive learning strategies. She holds a Masters Degree in Education and a CDEI Distance Education Certification.Residential Builders License # 2101201664

Catherine Paolacci - Audio Video Editor
Catherine holds a bachelor's degree in Sound Engineering. Her main focus is editing videos and narrations used in our courses.  If you purchase one of our new narrated courses, you may get to hear Catherine's lovely voice.

Megan Ward - Education Specialist
Megan plays an integral part in designing and writing our courses. She works directly with subject matter experts to bring you top-level training in an easy-to-use format.

Sarah Racine - Horticulture & Pesticide Expert
Sarah holds a Bachelor’s degree in Horticulture, which has made her the perfect fit for our Pesticide Safety program. Sarah handles the licensing research for the Pesticide Safety school and works with the appropriate state agency to get our courses approved for continuing education credit.

Sara Chauvette - Marketing Manager & Web Design
Sara holds a bachelor’s degree in Business Administration with a major in Marketing. Her primary focus is in managing our marketing efforts and social media accounts. Sara writes weekly blogs and newsletters, as well as managing our social media pages. She also edits and designs our web pages for SEO content and usability.

Nick Walsh - Graphic Designer, Videographer, & Photographer
Nick has a bachelor's degree in Business Administration with a major in marketing. He influences everything visual about our company. As an integral member of the marketing team, he designs postcards, graphics, and marketing videos.

Alicia Eckert - Marketing & Sales Administrator & Research Specialist

Alicia holds a bachelor's degree in Arts and Liberal Studies. She helps communication move smoothly between each of our departments and she keeps track of all our sales and marketing data. Alicia also has a knack for researching the needs of our students and thinking up new methods, classes, and services to meet those needs.

Nate Bortz - Social Media Management & Content Specialist
Nate is our in-house expert in all things social media. In addition to posting to our social media pages, Nate answers your questions, and writes the majority of the blogs and newsletters we produce.

Jason McCaffrey – Senior Web Developer
Jason is our Onsite Web Developer. He is instrumental in keeping our website up and running properly as well as creating new websites for the various industries we serve. He is exceptionally knowledgeable in his field. His past work history with Microsoft has been an invaluable resource for our expanding web presence. He keeps us running like a well-oiled machine! 

Ivan Garma - Web Developer
Ivan is responsible for designing, coding, and adding/modifying features to our websites and learning management system from layout to function and according to specifications based on the business requirements. Ivan also performs maintenance of our databases and web servers.

This was a great course. The instructor was very knowledgeable. *****
Anthony D.
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