National Programs

Free Shipping

Subscribe to our mailing list

* indicates required

RI Positive Communication and Ethics 1HR CE Course Syllabus



Price: $19.00



Course Description

As a building official, it is important to have strong interpersonal and communication skills that will foster effective, cooperative working relationships with city staff members, property owners, the building, and development community. Very often, a building official functions as an overall office manager, planning and assigning work, and providing guidance and training clerical and technical staff. This one hour course outlines some of the strategies used to create a positive work environment.


1.  Organizational Conflict
2.  Strategies to Resolve
3.  Use and Occupancy
Listening Skills

1.  Hearing vs. Listening
2.  Active Listening

Body Language

1.  Facial Expressions
2.  Arms and Legs
3.  Torso


1.  Basics
2.  Building Trust
3.  Spoilers
Workplace Culture

1.  Bonding
2.  Structure
3.  Defense

Assessment: 15 questions

Course instructors will be available by email or telephone between 9 am and 5 pm Eastern Standard Time. They will assist you with questions regarding course content.

If you have any questions, please call us at 1-800-727-7104 or send an email to Email responses will usually be returned promptly, but guaranteed within one business day.

Student policies and procedures are always available by going to and scrolling to the bottom of the page (See Privacy and Refund Policy).

Online Education Guarantee
AIA Continuing Education
Better Business A+ Rating
Online Education ICC Members
Members of TC Chamber of Commerce
Licensed Michigan Proprietary School


Verified Continuing Education
Members of North American Home Builders Association
Members of International Code Council
Members of the International Distance Education Code Council
Members of the Environmental Protection Association
Members of the Grand Traverse Home Builders Association


Site Map | Privacy and Refund Policy | Clear Cache

Copyright © 2017 Builders License Training Institute, 3135 Logan Valley Rd., Traverse City, MI 49684