Positive Communication and Ethics
Instructor: J. MacDowell
As a building official, it is important to have strong interpersonal and communication skills that will foster effective, cooperative working relationships with city staff members, property owners, the building, and development community. Very often, a building official functions as an overall office manager, planning and assigning work, and providing guidance and training clerical and technical staff. This one hour course outlines some of the strategies used to create a positive work environment.
Positive Communication Strategies
1. Organizational Conflict
2. Strategies to Resolve
3. Use and Occupancy
1. Hearing vs. Listening
2. Active Listening
1. Facial Expressions
2. Arms and Legs
2. Building Trust
Ethics and Moral Values in Business
Code of Ethics
1. Business Relationships
Assessment: 10 questions
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