Positive Communication and Ethics | Rhode Island Approval #005-003

$24.00

1 Credit Hour | Online Narrated Course
Learn strong interpersonal and communication skills that will foster effective, cooperative working relationships and strategies used to create a positive work environment.

Description

 

Positive Communication and Ethics

Instructor:  J. MacDowell


 

Course Description

As a building official, it is important to have strong interpersonal and communication skills that will foster effective, cooperative working relationships with city staff members, property owners, the building, and development community. Very often, a building official functions as an overall office manager, planning and assigning work, and providing guidance and training clerical and technical staff. This one hour course outlines some of the strategies used to create a positive work environment.


 

Positive Communication Strategies

Conflict

1.  Organizational Conflict
2.  Strategies to Resolve
3.  Use and Occupancy

Listening Skills

1.  Hearing vs. Listening
2.  Active Listening

 

Body Language

1.  Facial Expressions
2.  Arms and Legs
3.  Torso

 

Negotiating

1.  Basics
2.  Building Trust
3.  Spoilers

Workplace Culture

1.  Bonding
2.  Structure
3.  Defense

Ethics and Moral Values in Business

Values

1. Integrity
2. Respect
3. Justice
4. Compassions
5. Responsibility

Code of Ethics

1. Business Relationships
2. Accountability
3. CMAA

Assessment: 10 questions

 


Customer service will be available by email or telephone between 8am and 6pm Eastern Standard Time. They will assist you with questions regarding course content.

If you have any questions, please call us at 1-800-727-7104 or send an email to info@onlinecti.com. Email responses will usually be returned promptly, but guaranteed within one business day.

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