Code Official Positive Communication Strategies | Michigan Approval #CP-18-00218

$19.00

1 Communication Hour | Online Fully Narrated Course | Instructor:  J. MacDowell
Learn strong interpersonal and communication skills that will foster effective, cooperative working relationships and strategies used to create a positive work environment.  Approved for all Registrant Categories.

SKU: 4114 Categories: , Tags: ,

Description

Positive Communication Strategies


Course Description

As a building official it is important to have strong interpersonal and communication skills that will foster effective, cooperative working relationships with city staff members, property owners, the building and development community. Very often, a building official functions as an overall office manager, planning and assigning work, and providing guidance and training clerical and technical staff. This one hour course outlines some of the strategies used to create a positive work environment.

This 1-Hour course applies one hour towards Communication credit.


Conflict

1.  Organizational Conflict
2.  Strategies to Resolve
3.  Use and Occupancy

Listening Skills

1.  Hearing vs. Listening
2.  Active Listening

Body Language

1.  Facial Expressions
2.  Arms and Legs
3.  Torso

Negotiating

1.  Basics
2.  Building Trust
3.  Spoilers

Workplace Culture

1.  Bonding
2.  Structure
3.  Defense

Assessment: 15 questions


Course instructors will be available by email or telephone between 8am and 6pm Eastern Standard Time. They will assist you with questions regarding course content.

If you have any questions, please call us at 1-800-727-7104 or send an email to info@onlinecti.com. Email responses will usually be returned promptly, but guaranteed within one business day.

Student policies and procedures are always available by going to our website and scrolling to the bottom of the page (See Attendance, Privacy and Refund Policy).

Live Chat