General Frequently Asked Questions
Once I order the course, how long before I can start?
If you’ve chosen an online course, you may begin immediately! Simply go to our website and click the Login button in the upper right hand corner. Once you’ve entered your login and password, you will be taken to your courses. Follow the instructions and enjoy!
When I start an online course, will I be able to start and stop at anytime?
Our courses are available online 24/7 and you are able to log in and log out at anytime during the course. If you are going to be away from your computer for more that 10-15 minutes, simply log out. When you log back in, you will be able to re-enter the lesson your were last in.
How long do the courses take to complete?
Each course lists a minimum amount of credit hours. We generally recommend that you take your time and thoroughly study as recommended in the course. Each course varies in the length of time it takes to complete. Depending on the course and its content, you may take as little or as long as you need to complete it . If you find it necessary to study a portion of the curriculum over again, you have the option to do so as many times as you like.
How long do I have the courses?
We allow up to 6 months for you to complete the courses. During the six months, you have unlimited, 24/ 7 access. If you need additional time, please contact our offices (a fee may apply).
Are there tests in the courses?
At the end of each course lesson there will be a short quiz. You must answer a certain amount of the questions correctly (usually around 70% or more) in order to proceed on to the next module. You don’t need to worry about failing a quiz, we’ve designed them so that you can simply retake the quiz and once passed you may move forward. This allows you time to study the materials more closely, enabling you to pass the quiz on your next try.
If I fail your course, do I have to take it again?
We won’t let you fail! Our courses are designed so that you can not fail. You will have all the time you need to study the materials and take the quizzes. If you follow the directions that come with each of the courses, study the material and pass the quizzes, you will not fail!
Once I complete a course, can I still go back and review the lessons and quizzes?
You are able to review the lessons and quizzes at anytime during the six months you’ll have access to the courses, please click here for step-by-step instructions on reviewing your course.
Note: If you are completing a course that contains a certificate of completion, you will need to complete the entire course before you are able to review the lessons.