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1-Hour Positive Communication Strategies for Code Officials


Price: $19.00



Approved for 1 Hour Communication for Building Officials, Building Inspectors and Plan Reviewers

State Approval #18307 – Credit(s) earned upon completion of this course will be reported to the State of Michigan Department of Energy, Labor, and Economic Growth: Bureau of Construction Codes/ Building Division. Certificates of Completion for both Code Officials and non-Code Officials will be available to print upon completion of this course.



Course Description

As a building official it is important to have strong interpersonal and communication skills that will foster effective, cooperative working relationships with city staff members, property owners, the building and development community. Very often, a building official functions as an overall office manager, planning and assigning work, and providing guidance and training clerical and technical staff. This one hour course outlines some of the strategies used to create a positive work environment.

This 1-Hour course applies one hour towards Communication credit.


Assertive Communication (10 Minutes)

1.  Benefits
2.  Characteristics
3.  Keys to Positive Communication

Assessment: 3 questions


Conflict in the Workplace (20 Minutes)

1.  Unclear Responsibilities
2.  Conflict of Interest
3.  Competition

Assessment: 3 questions

Body Language (10 Minutes)

1.  Facial Expressions
2.  Arms and Legs
3.  Torso
4.  What to Avoid

Assessment: 3 questions

Resolving Conflict (10 Minutes)

1.  Curb emotions
2.  Stay on task
3.  Active listening
4.  Asking questions
5.  Building trust


Course instructors will be available by email or telephone between 9am and 5pm Eastern Standard Time. They will assist you with questions regarding course content.

If you have any questions, please call us at 1-800-727-7104 or send an email to Email responses will usually be returned promptly, but guaranteed within one business day.

Student policies and procedures are always available by going to and scrolling to the bottom of the page (See Privacy and Refund Policy).

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Price: $19.00

214,162 Courses Taken

Because we care, $1 of every course purchase during October will be donated to the
Hurricane Irma Recovery Fund. Your support will help teachers rebuild and restock classroom materials
like books, furniture, classroom supplies, technology, and therapy resources.
To learn more about how this fund is helping schools click here.

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