Attendance and Make-Up Policy for Classroom Courses
Full course attendance is required. It is the responsibility of absent students to make arrangements with the school to make up missed class time.
Classroom Conduct
Students are expected to arrive on time and act appropriately during class hours. School officials have the right to dismiss a student for inappropriate or disruptive behavior.
Your Privacy at the Builders License Training Institute
The Builders License Training Institute appreciates the trust you place in us and is committed to respecting the privacy and security of your personal information. The following privacy policy explains the information we collect and what we do with it.
Whether you register for a class online or via the telephone, any personal information that you may share with us or any of the colleges we are affiliated with is kept absolutely private. We do not share or sell any part of your information or anything about you.
Personal Information We May Gather
When you register for a class or purchase study materials over the telephone, fax or place an online order, you give us your name, address, telephone number, email address and, in some cases, credit card information. You authorize us to store this information so that we may track your tuition information. All information is stored in a secure database that is not linked to the internet.
How We Use Your Information
Since we allow students to retake the class at no charge, we keep a database so as to be able to look up the original class information. Many students misplace the class receipt which is required for retaking a class. By storing your information, we are able to look your original information up ourselves.
Who We May Share Data With
We only share data of those students who register for Saginaw Valley State University classes, Muskegon Community College classes, Kalamazoo Valley Community College, Henry Ford Community College, Iosco Regional Education Services and Northwestern Michigan Community College classes because we partner with these colleges and must pass the registrations on to them. These students also have the ability to register with these above mentioned colleges directly. Other than these colleges, The Builders License Training Institute does not share personal information with any other source.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or with an information request at builders@torchlake.com. We will need to know which city, state and the month of registration to efficiently look up your information.
Computer Tracking and Cookies
Our web sites are not set up to trace, collect or distribute personal information not entered by students. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only.
Problems or Complaints with the Builders License Training Institute
We at the Builders License Training Institute
strive to provide excellent education to our students.
It is also very important to us that each student receive
exceptional administrative and follow-up support before, during
and after their education experiences with us.
If, however, there is an issue that is causing any
grievance, we would appreciate it if the student would first
contact us by calling 1-800-727-7104 and allow us to
satisfactorily rectify the complaint.
If the student is still not satisfied with how the
Builders License Training Institute dealt with the grievance,
the student may submit a formal complaint to the State of
Michigan, Department of Energy, Labor and Economic Growth,
Bureau of Workforce Transformation, Victor Office Center, 201 N.
Washington Square, 2nd Floor, Lansing, Michigan
48913.
Refund Policy
The Builders License Training Institute will refund your entire class tuition if on your first attempt, you fail to pass Part I (Business/Law) AND Part II (Builders Practices) of the State Examination. The Builders License Training Institute will also refund your entire tuition if you fail Part I after your second attempt OR Part II after your second attempt.
Tennessee does not allow pre-license training companies to offer a refund guarantee, therefore, this Refund Policy is null and void for the Tennessee Residential and Small Commercial Contracting course. Please know that the Tennessee course is of the same high standards as all other state courses and we do guarantee satisfaction. For Alabama, if you fail the exam on your first attempt with 90 days of purchase, we will refund the cost of the course.
Due to the frequency of exam changes and material preparation enhancements, this refund guarantee will be honored up to six months (except if otherwise stated) from the date of tuition or home study/online study course purchase.
To obtain a full refund of your tuition, you must submit a copy of your receipt from this class, and the failure notice from the original exam and the retest. Please send the receipt and notices to
The Builders License Training Institute
This guarantee is void if your check to The Builders License Class or The Builders License Training Institute or the instructor was returned with insufficient funds in your bank account or your visa or master charge cards were denied for the class or book purchases.
For Michigan courses, all tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested within 3 business days after signing a contract with the school. No refunds are given after the 3 business days have elapsed. Courses that are 1 day to 6.5 weeks will receive no refund once the session has begun provided that the 3 business days from signing a contract has also elapsed. All refunds shall be returned within 30 days.
The Michigan Online Study Course to prepare for the State exam comes FREE with all 60-hour programs. Also, if you do not pass the Michigan Residential Builders or Maintenance and Alteration Contractors exam on your first try, the Builders License Training Institute will pay for you to take it again. There is also a toll free "Ask The Instructor" hotline at 1-800-727-7104 where you can discuss your test results with an instructor and he will assist you in passing the exam. This hotline is available during all business hours to all of our students, whether they have taken the exam yet or not.
Book Returns
We will accept the return of reference books if the package is returned immediately and is unopened. Online orders will need to be cancelled within 24 hours, as long as the books have not been mailed out. If the books have already been mailed, return them unopened immediately and you will receive a refund. If purchases were made online with a credit card, your credit card refund will be processed within 24 hours.
