Attendance and Privacy Policy
Attendance and Make-Up Policy for Classroom Courses
Full course attendance is required. It is the responsibility of absent students to make arrangements with the school to make up missed class time.
Classroom Conduct
Students are expected to arrive on time and act appropriately during class hours. School officials have the right to dismiss a student for inappropriate or disruptive behavior.
Your Privacy at the Builders License Training Institute
The Builders License Training Institute appreciates the trust you place in us and is committed to respecting the privacy and security of your personal information. The following privacy policy explains the information we collect and what we do with it.
Whether you register for a class online or via the telephone, any personal information that you may share with us or any of the colleges we are affiliated with is kept absolutely private. We do not share or sell any part of your information or anything about you.
Personal Information We May Gather
When you register for a class or purchase study materials over the telephone, fax or place an online order, you give us your name, address, telephone number, email address and, in some cases, credit card information. You authorize us to store this information so that we may track your tuition information. All information is stored in a secure database that is not linked to the internet.
How We Use Your Information
Since we allow students to retake the class at no charge, we keep a database so as to be able to look up the original class information. Many students misplace the class receipt which is required for retaking a class. By storing your information, we are able to look your original information up ourselves.
Who We May Share Data With
We only share data of those students who register for Muskegon Community College classes, Kalamazoo Valley Community College, Henry Ford Community College, Iosco Regional Education Services and Northwestern Michigan Community College classes because we partner with these colleges and must pass the registrations on to them. These students also have the ability to register with these above mentioned colleges directly. Other than these colleges, The Builders License Training Institute does not share personal information with any other source.
Help Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or with an information request at builders@torchlake.com. We will need to know which city, state and the month of registration to efficiently look up your information.
Computer Tracking and Cookies
Our web sites are not set up to trace, collect or distribute personal information not entered by students. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only.
Problems or Complaints with the Builders License Training Institute
Refund Policy
The Builders License Training Institute will refund your entire tuition if on your first attempt, you do not pass the State Examination.
Tennessee does not allow pre-license training companies to offer a refund guarantee, therefore, this Refund Policy is null and void for the Tennessee Residential and Small Commercial Contracting course. Please know that the Tennessee course is of the same high standards as all other state courses and we do guarantee satisfaction.
Due to the frequency of exam changes and material preparation enhancements, all refund guarantees will be honored up to six months (except if otherwise stated) from the date of tuition or home study/online course purchase.
To obtain a full refund of your tuition, you must submit a copy of your receipt from this class, and the failure notice from the original exam and/or retest. Please send the receipt and notices to
The Builders License Training Institute
This guarantee is void if your check to The Builders License Class or The Builders License Training Institute or the instructor was returned with insufficient funds in your bank account or your visa or master charge cards were denied for the class or book purchases.
Also, for the Michigan 60-hour prelicensure online course, the full money back guarantee policy began on November 22, 2011. The refund will be honored for six months from time of purchase.
State of Michigan requires that the following verbiage be included on all classroom prelicensure courses: All tuition and fees paid by the applicant shall be refunded if requested within 3 business days after signing a contract or registering for a course with the school. No refunds are given after the 3 business days have elapsed. Courses that are 1 day to 6.5 weeks will receive no refund once the session has begun provided that the 3 business days from signing a contract has also elapsed. All refunds shall be returned within 30 days.
Book Returns
We will accept the return of reference books if the package is returned immediately and is unopened. Online orders will need to be cancelled within 24 hours, as long as the books have not been mailed out. If the books have already been mailed, return them unopened immediately and you will receive a refund. If purchases were made online with a credit card, your credit card refund will be processed within 24 hours of receipt of the books.
Disclaimer
The information contained in the Builders License Training Institute courses is for the sole purpose of fulfilling educational needs and should not be used as a specification guide in building projects or for legal purposes. Although all information is deemed accurate to the best of our ability, the Builders License Training Institute will not be held liable for information included in the courses if used for any purpose other than to fulfill the educational need in which the course was purchased by the student.
