Attendance and Privacy Policy

GO TO Attendance and Make-Up Policy

GO TO Privacy Policy

GO TO Refunds

GO TO Book Return

GO TO Disclaimer

GO TO Ask the Instructor Hotline

GO TO Problems or complaints with the Builders License Training Institute

Attendance and Make-Up Policy for Classroom Courses

Full course attendance is required. It is the responsibility of absent students to make arrangements
with the school to make up missed class time. Online courses may be substituted for missed classroom time if they are available and fulfill the same requirements.

Classroom Conduct

Students are expected to arrive on time and act appropriately during class hours.

School officials have the right to dismiss a student for inappropriate or disruptive behavior.

Your Privacy at the Builders License Training Institute

The Builders License Training Institute appreciates the trust you place in us and is committed to respecting the privacy and security of your personal information. The following privacy policy explains the information we collect and what we do with it.

Whether you register for a class online or via the telephone, any personal information that you may share with us or any of the colleges we are affiliated with is kept absolutely private. We do not share or sell any part of your information or anything about you.

Personal Information We May Gather

When you register for a class or purchase study materials over the telephone, fax or place an online order, you give us your name, address, telephone number, email address and, in some cases, credit card information. You authorize us to store this information so that we may track your tuition information. All information is stored in a secure database that is not linked to the internet.

How We Use Your Information

Since we allow students to retake the class at no charge, we keep a database so as to be able to look up the original class information. Many students misplace the class receipt which is required for retaking a class. By storing your information, we are able to look your original information up ourselves.

Who We May Share Data With

We only share data of those students who register for Muskegon Community College classes, Kalamazoo Valley Community College, Henry Ford Community College, Iosco Regional Education Services and Northwestern Michigan Community College classes because we partner with these colleges and must pass the registrations on to them.

The Builders License Training Institute does not sell or share information with any other source or third party. Your information is kept private and confidential.

Help Us Keep Your Personal Information Accurate

If your personal information changes or you would like to review the personal information we may have on file, please email us with the new information or with an information request at builders@torchlake.com. We will need to know which city, state and the month of registration to efficiently look up your information.

Computer Tracking and Cookies

Our web sites are not set up to trace, collect or distribute personal information not entered by students. Our site logs do generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our site. This information is used for internal purposes only.

Problems or Complaints with the Builders License Training Institute

We at the Builders License Training Institute strive to provide excellent education to our students. It is also very important to us that each student receive exceptional administrative and follow-up support before, during and after their education experiences. If, however, there is an issue that is causing any grievance, we would appreciate it if the student would first contact us by calling 1-800-727-7104 and allow us to satisfactorily rectify the complaint.

If the student is still not satisfied with how the Builders License Training Institute dealt with the grievance, the student may submit a formal complaint to the State of Michigan, Department of Energy, Labor and Economic Growth, Bureau of Workforce Transformation, Victor Office Center, 201 N. Washington Square, 2nd Floor, Lansing, Michigan 48913.

Refund Policy

The following information details our refund policies. We encourage our students to call with their questions and concerns and, as always, our staff personally takes their calls from 9am-5pm EST.

Due to the frequency of exam changes and material preparation enhancements, all refund guarantees will be honored up to six months (except if otherwise stated) from the date of purchase. A copy of original receipt and the exam failure notices are required to obtain a refund.

Tennessee does not allow pre-license training companies to offer a refund guarantee; therefore, this Refund Policy is null and void. Please know that the Tennessee courses are of the same high standards as all other state courses and we do guarantee satisfaction.

The Michigan 60-Hour Online Program is eligible for a refund of the purchase price if both parts of the exam are not passed on the first try within the first 60 days of purchase providing the 3-Hour Math MP4 and Sample Question Program (MI Exam Prep Course) have both been completed in their entirety. The refund will be less any books that were included with the course as promotional items. Once the refund is approved, access to the 60 hour program and bonus courses will be deactivated. To obtain a full refund of your tuition, you must submit a copy of your receipt from this class, the failure notice from the original exam and /or retest. If you are not eligible for the full class refund, for up to one year, the Builders License Training Institute will pay for you to retake your exam as defined in the 60 hour classroom program below.

For Michigan 60-Hour Classroom Program we will pay for your exam retake if you do not pass on your first attempt. A copy of the original receipt, the exam failure notices and the registration to re-take the exam are required to obtain a refund.

The State of Michigan requires that the following verbiage be included on all classroom prelicensure courses: All tuition and fees paid by the applicant shall be refunded if requested within 3 business days after signing a contract or registering for a course with the school. No refunds are given after the 3 business days have elapsed. Courses that are 1 day to 6.5 weeks will receive no refund once the session has begun provided that the 3 business days from signing a contract has also elapsed. All refunds shall be returned within 30 days. All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment. An application fee of not more than $25.00 may be retained by the school if the application is denied. Again, this verbiage is required by the State of Michigan.

Mail Refunds to:

The Builders License Training Institute
5112 US 31 North
Williamsburg, MI 49690.

This guarantee is void if your check to The Builders License Class or The Builders License Training Institute or the instructor was returned with insufficient funds in your bank account or your visa or master charge cards were denied for the class or book purchases.

Book Returns

We will accept the return of reference books if the package is returned immediately and is unopened. Online orders will need to be cancelled within 24 hours, as long as the books have not been mailed out. If the books have already been mailed, return them unopened immediately and you will receive a refund. If purchases were made online with a credit card, your credit card refund will be processed within 24 hours of receipt of the books.

Disclaimer

The information contained in the Builders License Training Institute courses is for the sole purpose of fulfilling educational needs and should not be used as a specification guide in building projects or for legal purposes. Although all information is deemed accurate to the best of our ability, the Builders License Training Institute will not be held liable for information included in the courses if used for any purpose other than to fulfill the educational need in which the course was purchased.

“Ask the Instructor” Hotline

You are welcome to call our “Ask the Instructor” Hotline any time during business hours

Monday through Friday 9:00 a.m. to 5:00 p.m. (EST).